RETURN POLICY

SECTION 1 – RETURNS

Our return policy is in effect for 30 days. If 30 days have gone by since your purchase, unfortunately our policy does not allow you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

There is a 25% restocking fee, if you return an item for reasons other than defects, damage.

To begin the return approval, contact our Customer Service Team at cs@pivotcasters.com.

SECTION 2 – NON-RETURNABLE ITEMS

Gift cards

SECTION 3 – REFUNDS [if applicable]

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SECTION 4 – LATE OR MISSING REFUNDS [if applicable]

If you haven’t received a refund

  • first check your bank account again
  • then contact your credit card company [it may take some time before your refund is officially posted]
  • next contact your bank [there is often some processing time before a refund is posted]
  • if you’ve done all of this and you still have not received your refund, please contact our Customer Service Team at cs@pivotcasters.com.

SECTION 5 – SALE ITEMS [if applicable]

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

SECTION 6 – EXCHANGES [if applicable]

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send our Customer Service Team an email at
cs@pivotcasters.com explaining why an exchange is necessary.

SECTION 7 – GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SECTION 8 – SHIPPING

Contact or Customer Service Team at cs@pivotcasters.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.